Privacy Policy

This Privacy Policy describes how Viking Repair San Francisco collects, uses, and shares personal information of users of our website and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: This includes your name, address, phone number, and email address, which you provide when booking a service or contacting us.
  • Appliance Information: This includes details about your Viking appliance, such as the model number, serial number, and the nature of the problem.
  • Payment Information: This includes your credit card or debit card information, which you provide when making a payment for our services.
  • Website Usage Information: This includes information about how you use our website, such as the pages you visit, the links you click, and the searches you conduct. We collect this information using cookies and other tracking technologies.
  • Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To schedule and perform appliance repair services, communicate with you about your service requests, and process payments.
  • Customer Support: To respond to your inquiries, resolve issues, and provide technical support.
  • Improving Our Services: To analyze website usage data and customer feedback to improve our services and website functionality.
  • Marketing: To send you promotional emails and newsletters about our services, special offers, and company news. You can opt-out of receiving these communications at any time.
  • Legal Compliance: To comply with legal obligations, such as tax reporting and record keeping.

3. How We Share Your Information

We may share your personal information with the following third parties:

  • Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support software providers, and marketing agencies.
  • Business Partners: We may share your information with trusted business partners who offer products or services that may be of interest to you.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your website usage. Cookies are small data files that are stored on your device when you visit our website. We use cookies to personalize your experience, analyze website traffic, and target advertising. You can control cookies through your browser settings and opt-out of certain tracking technologies.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using encryption to protect sensitive data during transmission.
  • Storing your personal information on secure servers.
  • Limiting access to your personal information to authorized personnel.
  • Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Viking Repair San Francisco

[Your Address]

[Your Phone Number]

[Your Email Address]